Frequently Asked Questions: St. Martin’s Re-enrollment
Where do I go to sign the re-enrollment contract? Go to www.stmsaints.com and login to your school account. You must first complete your contract in your school account before you can pay your tuition. Do not go to the Smart Tuition website to set up an account. When you sign your re-enrollment contract, you automatically set up your Smart Tuition account. You pick your payment plan and options within your contract.
How do I pay my tuition? You must first complete your contract in your school account before you can pay your tuition. Do not go to the Smart Tuition website. When you sign your re-enrollment contract, you automatically set up your Smart Tuition account. You pick your payment plan and options within your contract.
Why is the site not accepting any forms of my payment? For a small number of parents, Smart Tuition has experienced programming problems, and they’re working through the issues. If you have gotten this far in the process, you will be notified by email when the problem is resolved.
The Smart Tuition site is saying I already have an account, but I never signed up for one. If you have completed your re-enrollment contract through your school account, you have already completed the Smart Tuition process. You do not need to set up an additional account through Smart Tuition.
I have a Whipple Hill account. How do I get one for my spouse so they can sign the contract too? When your spouse signs into the contract section, choose "I already have a Smart Tuition account." The information that you already entered will populate and let you scroll to the end to sign the contact. If you have any questions, please contact the Admission Office at 504.736.9917 to help you through the process.
The Smart Tuition site does not recognize St. Martin’s as a participant. They also do not see the ID code that was provided in the enrollment letter. Is the code activated? Parents must complete their re-enrollment contracts through their school accounts at www.stmsaints.com. Once you have completed your re-enrollment contract through your school account, you have automatically completed the Smart Tuition process. You do not need to set up an additional account through Smart Tuition or use any ID codes to complete the process.
Why do I have to pay Smart Tuition fees? The Smart Tuition fee is to cover the cost of processing the payments and setting up the accounts. This is a one-time fee and will not be charged annually. If you have selected the annual payment plan, the fee is $20 per family account (not per student). The fee is $50 per family account if you select the 60/40 or 10-month payment plan. If you feel you have been charged incorrectly, please contact the Admission Office, and we will arrange for overpayment refunds.
I have selected the 60/40 plan. Why am I going to be charged an additional $100 for this plan? The additional fee is a financing fee for the 40% payment, due in December.
I have selected the 10-month payment plan. Can I have the meal plan, after care, and administrative fees spread out over 10 months? Yes. When you complete your re-enrollment contract and tuition payment online, the system will automatically allocate the fees across 10 payments.
Can I change payment plans? Yes. If you have completed the process and would like to change your payment plan, contact the Admission Office at 504.736.9917 or firstname.lastname@example.org.
I have more than one student. Can I elect to take Tuition Insurance for one and not the other? Yes, you can. Each contract is separate, and you can choose different options for each.
Can I pay my enrollment deposit by check? No. The new system does not allow for this. You may elect to have the payment drafted from your bank account or use a credit card. There is no additional fee for the bank account draft.
Can I pay tuition by check? When you fill out your re-enrollment contract online, you can elect to receive an invoice for the 60/40 and 100% payment plans. Part of the requirement for the 10-month payment plan is that your bank account or credit card must to be drafted on a monthly basis.
What should I do if I keep receiving an error message? Please contact the Admission Office by calling 504.736.9917 or emailing email@example.com. Or, if you prefer, you are welcome to stop by the Admission office and we will be glad to help walk you through the process. You may stop by any time during from 8 a.m. to 4 p.m.